Privacy Policy

Folly Woods Events Ltd runs Folly Woods, a glamping site for Glastonbury Festival-goers. We are responsible for deciding how your personal information is used. If you have any questions about this policy or your information, please get in touch.

Post

Folly Woods Events Ltd, Kyte Lane Cottage, Ditcheat, Shepton Mallet, BA4 6RA

Phone

+44 7730 049320

Email

hello@follywoods.co.uk

We collect personal information when you:

• send us an enquiry through the form on our website
• email us, call us, message us on social media or speak to us in person
• make a booking or stay with us
• agree to receive news and offers from us

We only collect the information we need to answer your questions and look after your stay. This may include:

• your name, email address and phone number
• the number of guests in your group and the tent you are interested in
• anything you tell us in your message
• booking details, such as your dates, the names of guests and payment records
• information you choose to share so we can help you, such as accessibility needs

Please only share information about your health or other sensitive matters if you are happy for us to use it to plan your stay. We will only use it for that purpose.

We use your personal information to:

• reply to your enquiries and questions
• take, manage and confirm your booking
• tell you about anything that affects your stay, such as changes to arrival times or camp arrangements
• look after you and keep the camp safe while you are with us
• improve our website and the experience we offer
• send you news and offers, but only if you have told us you would like them

Under UK data protection law we must have a lawful reason to use your information. We rely on: taking steps to enter into or carry out a booking with you; our legitimate interests in running and improving Folly Woods; your consent, for marketing and for any sensitive information you share; and our legal obligations, such as keeping financial records.

Sending information over the internet is never completely secure. We take sensible steps to protect your information once we receive it, but we cannot guarantee the security of information while it is being sent to us.

We keep your personal information only for as long as we need it for the reasons set out in this policy, and then delete it securely.

[Retention periods – e.g. "Enquiries that don't lead to a booking are deleted after 12 months. Booking and payment records are kept for 6 years to meet our tax and accounting obligations." Confirm.]

You can ask us to delete your information or stop contacting you at any time.

We will only send you news and offers if you have agreed to receive them. You can change your mind at any time by emailing hello@follywoods.co.uk or by using the unsubscribe link in any marketing email we send.

If you opt out of marketing, we will still contact you about any booking you have made with us.

You have the right to:

Access

Ask us to confirm whether we hold personal information about you and request a copy of it.

Correction

Ask us to correct information that is inaccurate or complete information that is missing.

Erasure

Ask us to delete your personal information where there is no good reason for us to keep it.

Restriction

Ask us to pause the use of your information, for example while we check that it is accurate.

Portability

Ask for the information you gave us in a commonly used, machine-readable format, or ask us to send it to someone else.

Objection

Object to us using your information where we rely on our legitimate interests, and at any time to direct marketing.

Withdraw consent

Where we use your information because you agreed to it, you can change your mind at any time.

To use any of these rights, contact us using the details above. We will respond within one month and there is normally no charge.

If you are unhappy with how we have handled your information, please tell us so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

We review this policy regularly and will post any changes on this page.

Last updated: 22 September 2026